Payment, Cancellation & Refund Policy

Payment, Cancellation & Refund Policy

1. Payment
   Payment will be collected when you check in at our office in Ha Giang City, unless otherwise agreed in advance.

2. No-Refund Policy After Confirmation
   Once payment is made and your tour is confirmed, no refunds will be issued for personal reasons.
   Exceptions may be considered only in special circumstances such as flooding, war, or other conditions that we determine may affect your safety, and only with approval from our company.

   In such cases, you are still required to pay for any services already used or arranged before the tour, including but not limited to bus tickets, accommodation, or meals (if provided).
   We are unable to refund unused services if you cancel the tour for personal reasons.

3. Prepaid Bookings (If Applicable)
   If you have made a payment in advance, you will receive a full refund if the cancellation request is made at least 14 days before the departure date.
   Cancellations made within 14 days are non-refundable; however, you may reschedule your tour free of charge, subject to availability.

4. No-Show Policy
   If your booking is confirmed but you fail to appear at the designated pick-up point or at our office as required, your tour will be considered cancelled with no refund.